TERMS & CONDITIONS

Lowcountry Suds, LLC
Effective Date: August 6, 2026
 

These Terms & Conditions (“Terms”) govern the website, pickup and delivery services, wash-and-fold services, household-item services, commercial laundry services, and related services provided by Lowcountry Suds, LLC (“Lowcountry Suds,” “we,” “us,” or “our”).
 

By submitting an order, scheduling a pickup, approving a quote, paying an invoice, creating an account, signing a service agreement, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms.
 

1. Contact Information

Lowcountry Suds, LLC
Savannah, Georgia
Phone: 912-660-9300
Email: info@lowcountrysuds.com
Website: lowcountrysuds.com
 

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

When placing an order for a household, business, property owner, employer, short-term rental, or other organization, you represent that you are authorized to submit the laundry, approve the requested services, accept these Terms, and authorize payment.
 

3. Services

Lowcountry Suds provides pickup, transportation, coordination, washing, drying, folding, packaging, and delivery of eligible laundry and household textiles.

Services may include:

• Residential wash-and-fold service
• Commercial laundry service
• Airbnb and vacation-rental laundry service
• Pet laundry service
• Household-item service
• Pickup and delivery
• Rush service
• Stain treatment
• Scent or fragrance options
• Pressing, steaming, or ironing when offered
• Other services described on our website or in a written quote

We may use an insured third-party commercial laundromat or processing partner to perform some or all washing, drying, folding, or related processing. By using our services, you authorize Lowcountry Suds to transport and transfer your laundry to an approved processing partner.

Lowcountry Suds remains your primary point of contact unless otherwise stated in a separate written commercial agreement.
 

4. Pricing and Minimum Charges

Current prices are displayed on our website, included in a quote, or otherwise communicated before service.

Unless a separate written agreement states otherwise:

• Residential and qualifying commercial wash-and-fold orders may be subject to a 20-pound minimum charge.
• Pickup and delivery fees, rush fees, stain-treatment charges, household-item charges, and other add-ons may apply.
• Charges may be based on weight, item count, service category, property size, monthly minimum, or another disclosed pricing method.
• Laundry is weighed using the scale or weighing system selected by Lowcountry Suds or its processing partner.
• Final charges may differ from initial estimates when the actual weight, item count, condition, service needs, or customer instructions differ from the information initially provided.
• Special handling, excessive soil, pet hair, odor, contamination, repeated washing, or unusually bulky items may require additional charges with customer approval.

Published pricing may be updated prospectively. Price changes will not retroactively alter a completed order or an accepted written quote unless the customer supplied materially inaccurate information.

Commercial customers may be subject to separate pricing, minimum-volume requirements, monthly minimum spending, or negotiated contract terms.
 

5. Payment Authorization

Payment is due according to the order confirmation, invoice, online checkout, recurring-payment authorization, or commercial agreement.

By providing a payment method, you authorize Lowcountry Suds and its payment processor to charge all properly disclosed amounts associated with your order, including:

• Service charges
• Pickup and delivery fees
• Approved add-ons
• Applicable taxes
• Late or returned-payment charges where permitted
• Other agreed charges

Payments may be processed through Square, Wix, or another approved payment provider. Lowcountry Suds does not ordinarily receive or store complete payment-card numbers.

We may require payment:

• When an order is placed
• Before pickup
• After final weighing
• Before delivery
• On receipt of an invoice
• According to an approved commercial billing schedule

We may suspend service, withhold future service, cancel a pending pickup, or refer an unpaid balance for collection when payment is overdue.

A disputed charge must be reported promptly to info@lowcountrysuds.com. Initiating a chargeback does not eliminate a valid payment obligation.
 

6. Pickup and Delivery

Customers must provide complete and accurate pickup and delivery information, including:

• Name
• Address
• Telephone number
• Access instructions
• Gate, building, or unit information
• Safe pickup and delivery location
• Relevant scheduling information

Pickup and delivery windows are estimates unless Lowcountry Suds expressly agrees in writing to a guaranteed time.

The customer is responsible for:

• Making laundry available at the agreed location and time
• Providing safe and lawful access
• Securing pets
• Identifying hazards
• Providing accurate gate or access codes
• Ensuring that the designated pickup or delivery location is reasonably protected from weather, theft, and unauthorized access

If laundry is unavailable, inaccessible, unsafe to retrieve, or not ready at the scheduled time, a missed-pickup or rescheduling fee may apply.

When the customer authorizes unattended pickup or delivery, responsibility for the laundry transfers:

• To Lowcountry Suds when our representative takes physical possession of the laundry; and
• Back to the customer when the completed order is delivered to the customer, an authorized recipient, or the customer’s designated delivery location.

Lowcountry Suds is not responsible for theft, weather exposure, animal damage, unauthorized removal, or other loss occurring before pickup or after delivery at a location selected or approved by the customer, except to the extent directly caused by Lowcountry Suds.
 

7. Turnaround Times

Turnaround times are estimates unless a separate written agreement expressly guarantees a service deadline.

Turnaround may be affected by:

• Order size
• Item type
• Stain treatment
• Rewash needs
• Equipment outages
• Utility interruptions
• Severe weather
• Road conditions
• Staffing limitations
• Processing-partner delays
• Unsafe or inaccessible locations
• Events beyond our reasonable control

We will make reasonable efforts to notify customers of material delays.

Lowcountry Suds is not responsible for lost reservations, lost business income, replacement lodging, missed events, substitute-linen costs, or other indirect losses resulting from a delay, except where such a limitation is prohibited by law or a separate written commercial agreement provides otherwise.
 

8. Customer Preparation Requirements

Before pickup, customers must:

• Empty all pockets.
• Remove cash, jewelry, electronics, keys, identification documents, medication, and other personal property.
• Identify items requiring special handling.
• Separate items that should not be washed together.
• Disclose known colorfastness, shrinkage, fabric, pest, contamination, or care concerns.
• Provide accurate detergent, fragrance, temperature, and allergy-related preferences.
• Identify dry-clean-only or specialty-care items.
• Disclose unusually valuable or irreplaceable items before pickup.
• Verify that all submitted items are suitable for the requested service.

Lowcountry Suds is not responsible for property left inside pockets, bags, bedding, or other items. The customer may be responsible for damage caused by objects left in the laundry, including pens, cosmetics, tools, gum, food, sharp objects, electronics, or chemicals.
 

9. Care Instructions and Processing Authorization

We will make reasonable efforts to follow readable manufacturer care labels and documented customer instructions.

When an item has:

• No readable care label
• Conflicting instructions
• An inaccurate label
• A damaged label
• An instruction incompatible with the ordered service
• Characteristics requiring specialty care

we may decline the item, contact the customer, or process it using reasonable professional judgment.

By submitting an item without a readable care label, the customer accepts the ordinary risks associated with reasonable machine washing and drying.

Unless specifically agreed otherwise, wash-and-fold service does not include:

• Dry cleaning
• Restoration
• Preservation
• Professional tailoring
• Guaranteed stain removal
• Guaranteed disinfection
• Textile testing
• Specialty treatment for museum-quality, antique, ceremonial, or collectible items
 

10. Stains, Wear, Shrinkage, and Inherent Risks

Laundry processing involves ordinary and unavoidable risks. Results can be affected by:

• Age and wear
• Fabric weakness
• Prior cleaning or chemical exposure
• Hidden damage
• Manufacturer defects
• Unstable dyes
• Color bleeding
• Shrinkage
• Stretching
• Pilling
• Fading
• Loose stitching
• Delamination
• Adhesive failure
• Decorative trim
• Zippers, buttons, snaps, sequins, or embellishments
• Heat sensitivity
• Previously set stains
• Mold, mildew, rust, bleach, cosmetics, oils, or bodily fluids
• Missing or inaccurate care instructions

Lowcountry Suds does not guarantee that every stain, odor, discoloration, wrinkle, or contaminant will be removed.

We are not responsible for damage caused by an item’s inherent weakness, ordinary wear, hidden defect, manufacturer defect, preexisting condition, inaccurate care label, unstable dye, or the customer’s instructions, except to the extent the damage was directly caused by our failure to use reasonable care.

Aggressive stain treatment, bleach, repeated washing, high heat, or other nonstandard processing will be performed only when requested, authorized, or reasonably necessary under an applicable commercial service agreement. Such treatment may create additional risks.
 

11. Unscented and Allergy-Sensitive Requests

We will make reasonable efforts to follow unscented, fragrance-sensitive, or product-specific requests that we have accepted.

However, our service is not performed in an allergen-free or fragrance-free medical environment. Equipment, vehicles, facilities, packaging areas, and third-party laundromats may also process items exposed to fragrances, dyes, pet hair, detergents, fabric softeners, or other substances.

We cannot guarantee the complete absence of residue, cross-contact, fragrance, allergens, pet hair, or other trace substances.

Customers with severe allergies, chemical sensitivities, medical requirements, or specialized sanitation needs should not rely on ordinary wash-and-fold service without a separately approved written arrangement.
 

12. Prohibited and Restricted Items

Do not submit:

• Cash or negotiable instruments
• Jewelry or watches
• Electronics
• Keys
• Identification documents
• Medication
• Weapons or ammunition
• Illegal substances
• Hazardous chemicals
• Flammable materials
• Sharp objects
• Pest-infested items
• Items containing bedbugs, fleas, lice, or other active infestations
• Radioactive or regulated materials
• Biomedical or infectious waste
• Items saturated with blood, bodily fluids, chemicals, grease, fuel, or hazardous substances
• Dry-clean-only items unless expressly accepted
• Leather, suede, fur, or specialty materials unless expressly accepted
• Heirlooms, collectibles, or irreplaceable items unless expressly accepted in writing
• Items valued above the applicable declared-value threshold unless expressly accepted in writing

We may refuse, isolate, return, or safely dispose of an item that presents a health, safety, legal, contamination, or equipment risk. Additional handling, return, remediation, or disposal charges may apply where permitted.

The customer is responsible for costs, injuries, property damage, contamination, or losses caused by prohibited, concealed, or undisclosed materials submitted with an order.
 

13. Pet Laundry

Pet laundry may be subject to separate pricing and acceptance requirements.

Customers must disclose:

• Excessive pet hair
• Urine, feces, vomit, or bodily fluids
• Fleas, ticks, bedbugs, or other pests
• Strong odors
• Medication, chemicals, or topical treatments
• Damage that may worsen during cleaning

We may decline or apply additional charges to heavily contaminated or unsafe items.

Pet-laundry service does not guarantee sterilization, pest elimination, allergen removal, or complete odor removal.
 

14. High-Value and Irreplaceable Items

Ordinary service pricing assumes that submitted laundry consists of ordinary, replaceable household or commercial textiles.

Before pickup, customers must disclose any item with:

• An original purchase price greater than $250
• Unusual replacement difficulty
• Designer, collectible, antique, heirloom, ceremonial, or sentimental significance
• Specialized construction or care requirements

Lowcountry Suds may:

• Decline the item
• Require proof of value
• Require a written declared value
• Quote a special handling charge
• Require separate packaging
• Apply different liability terms
• Require written acceptance before taking custody

Unless Lowcountry Suds expressly accepts a declared value in writing before pickup, the item remains subject to the liability limits in these Terms.

We do not accept liability for sentimental, emotional, historic, collectible, or subjective value.
 

15. Lost or Damaged Item Claims

All loss and damage claims are governed by the Lowcountry Suds Lost or Damaged Item Policy, which is incorporated into these Terms.

Customers must inspect completed orders promptly.

Claims must be submitted to info@lowcountrysuds.com with:

• Customer name
• Order number
• Description of the item
• Description of the alleged loss or damage
• Photographs, when applicable
• Proof of purchase or other credible proof of value
• Approximate purchase date and condition
• Any other reasonably requested information

Missing-item or quantity-discrepancy claims must be reported within 48 hours after delivery.

Visible-damage claims must be reported within seven calendar days after delivery.

These periods do not eliminate rights that cannot lawfully be waived, but delayed notice may prevent Lowcountry Suds from investigating the order, reviewing processing records, searching facilities, or preserving evidence.

Customers must retain allegedly damaged items until the claim is resolved. Discarding, altering, repairing, rewashing, or disposing of an item before inspection may limit our ability to evaluate the claim.
 

16. Liability for Lost or Damaged Items

When Lowcountry Suds determines that an item was lost or damaged due to our failure to use reasonable care, our liability will be based on the item’s reasonable current value immediately before the loss—not sentimental value, original retail price without depreciation, speculative value, or the cost of replacing a used item with a brand-new premium item.

Subject to applicable law, the maximum remedy for an accepted claim will be the lowest of:

1. The reasonable cost of repair;

2. The reasonable current depreciated value of the item;

3. The documented replacement cost of a substantially similar item, adjusted for age and condition;

4. Ten times the service charge reasonably attributable to the affected item; or

5. $100 per item.

The maximum aggregate liability for an ordinary residential order is $500 unless Lowcountry Suds accepted a higher declared value in a written agreement before pickup.

Different limits may apply under a signed commercial service agreement.

A refund, account credit, repair payment, or claim payment issued under this section constitutes the agreed remedy for the accepted claim to the fullest extent permitted by law.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, intentional misconduct, or other conduct for which a limitation is prohibited by law.
 

17. Items Not Located in an Order

Not every item a customer believes is missing was necessarily delivered to Lowcountry Suds.

We may review:

• Pickup records
• Bag counts
• Weight records
• Photographs
• Tags and labels
• Processing records
• Vehicle and facility search results
• Delivery records
• Communications
• Information from the processing partner

A customer must provide a reasonable description and credible evidence that the item was included in the order.

Lowcountry Suds does not accept responsibility for items that cannot reasonably be established as having entered our custody.
 

18. Recleaning and Service Concerns

Customers must report concerns about washing, folding, odor, fragrance, stains, or other service quality within 48 hours after delivery.

When appropriate, Lowcountry Suds may offer a complimentary rewash or other corrective service. The customer must preserve the affected items and make them available for pickup.

A complimentary rewash is not an admission of negligence or legal liability.

We are not responsible for concerns arising after the items have been worn, used, stored improperly, mixed with other laundry, washed again, exposed to new stains, or handled by another provider.
 

19. Cancellations, Rescheduling, and Missed Service

A customer may cancel or reschedule by contacting Lowcountry Suds before the applicable cutoff disclosed during booking.

A cancellation, missed-pickup, or rescheduling fee may apply when:

• A driver has already been dispatched.
• The pickup window has begun.
• Laundry is unavailable or inaccessible.
• The customer provides incorrect access information.
• A recurring commercial pickup is canceled without required notice.
• Special supplies, staffing, or capacity were reserved.

Once processing has begun, amounts paid for completed or partially completed work are nonrefundable except where required by law or approved by Lowcountry Suds.

Commercial cancellation and termination terms may be governed by a separate agreement.
 

20. Refunds and Service Credits

Refunds and credits are not automatic and will be evaluated based on the circumstances.

When approved, we may issue:

• A rewash
• A partial refund
• An account credit
• A refund of the affected service charge
• A payment under the Lost or Damaged Item Policy
• Another reasonable remedy

Refunds ordinarily return to the original payment method. Processing times are controlled partly by the payment provider and financial institution.
 

21. Recurring and Commercial Services

Recurring residential or commercial services may require:

• A separate written agreement
• A minimum order or monthly spend
• A payment method on file
• Automatic billing authorization
• A minimum contract term
• Advance termination notice
• Reserved-capacity charges
• Custom pricing
• Inventory procedures
• Separate liability limits

When a signed commercial agreement conflicts with these Terms, the signed commercial agreement controls for that customer and service.
 

22. Customer Communications

By providing a telephone number or email address, you authorize Lowcountry Suds to contact you regarding:

• Quotes
• Orders
• Pickup and delivery
• Access issues
• Payment
• Service delays
• Claims
• Account administration
• Customer support

Transactional communications are part of providing the requested service.

Marketing emails or promotional text messages will be sent only as permitted by applicable law. Consent to marketing is not a condition of purchasing ordinary service. Marketing opt-out instructions will be included where required.

Message and data rates may apply.
 

23. Website Use

The Lowcountry Suds website may be used only for lawful purposes.

You may not:

• Interfere with website operation
• Attempt unauthorized access
• Submit fraudulent orders
• Use false payment information
• Introduce malicious code
• Copy or exploit website content without permission
• Misrepresent your identity or authority
• Use the website to harass, defraud, or harm another person

Website information is provided for general service and ordering purposes. We may correct errors, update content, modify services, or suspend website features.
 

24. Intellectual Property

The Lowcountry Suds name, logo, website content, graphics, photographs, service descriptions, forms, processes, and other original materials are owned by or licensed to Lowcountry Suds, LLC.

No ownership rights are transferred to website users or customers.

You may not reproduce, sell, modify, publish, distribute, or commercially exploit our materials without written permission.
 

25. Third-Party Platforms and Services

Our website and operations may use third parties such as:

• Wix
• Square
• Google Workspace
• Mapping and navigation providers
• Communication providers
• Analytics providers
• Commercial laundromat or processing partners
• Insurance providers
• Accounting and professional-service providers

These third parties may have their own terms and privacy practices.

Lowcountry Suds is not responsible for the independent operation of a third-party platform, but we will use reasonable care when selecting and using service providers.
 

26. Disclaimer of Warranties

To the fullest extent permitted by law, services are provided on an “as available” basis.

Lowcountry Suds does not warrant that:

• Every stain will be removed.
• Every odor will be eliminated.
• Items will be restored to new condition.
• Processing will eliminate every allergen, pathogen, pest, or contaminant.
• The website will always be uninterrupted or error-free.
• Every estimated pickup, processing, or delivery time will be met.

This section does not disclaim any warranty or obligation that cannot legally be disclaimed.
 

27. Limitation of Consequential Damages

To the fullest extent permitted by law, Lowcountry Suds will not be liable for indirect, incidental, exemplary, punitive, special, or consequential damages arising from an order or service, including:

• Lost profits
• Lost rental revenue
• Business interruption
• Missed reservations
• Lost opportunities
• Replacement lodging
• Emotional distress
• Loss of use
• Substitute-service expenses
• Reputational harm

This limitation does not apply where prohibited by law or where a signed commercial agreement expressly provides otherwise.
 

28. Customer Responsibility and Indemnification

The customer is responsible for losses, damages, claims, costs, or injuries caused by:

• Prohibited or hazardous items
• Concealed contamination
• False or incomplete information
• Unsafe property conditions
• Unauthorized submission of another person’s property
• Customer-provided instructions
• Violation of these Terms

To the fullest extent permitted by law, the customer agrees to reimburse and protect Lowcountry Suds from third-party claims arising directly from those circumstances, except to the extent caused by Lowcountry Suds’ own negligence or misconduct.
 

29. Events Beyond Reasonable Control

Lowcountry Suds is not responsible for a delay or failure caused by circumstances beyond our reasonable control, including:

• Severe weather
• Flooding
• Fire
• Utility interruption
• Road closure
• Vehicle breakdown
• Equipment failure
• Government action
• Labor disruption
• Public-health emergency
• Cyberattack
• Supply shortage
• Processing-partner interruption
• Other unavoidable events

We will make reasonable efforts to communicate and resume service.
 

30. Dispute Resolution and Informal Notice

Before filing a lawsuit concerning an order or service, the customer and Lowcountry Suds agree to make a good-faith attempt to resolve the dispute informally.

A written dispute notice should include:

• Customer name and contact information
• Order number
• Description of the dispute
• Supporting documentation
• Requested resolution

Send notices to info@lowcountrysuds.com.

This provision does not prevent either party from seeking emergency relief, filing an insurance claim, using an applicable small-claims process, or exercising a right that cannot lawfully be restricted.
 

31. Governing Law and Venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, any legal proceeding arising from these Terms or Lowcountry Suds services must be filed in a court of competent jurisdiction serving Chatham County, Georgia.
 

32. Electronic Communications and Acceptance

You agree that electronic records, notices, disclosures, confirmations, checkboxes, invoices, and signatures may be used in connection with our services.

Checking an agreement box, submitting an order, approving a quote electronically, or using an electronic signature constitutes acceptance to the extent permitted by applicable law.

You are responsible for retaining copies of documents provided electronically.
 

33. Changes to These Terms

We may revise these Terms as our services, prices, technology, legal obligations, or operating practices change.

The revised Terms will be posted with a new effective date.

Changes apply prospectively and will not materially alter a completed order without the customer’s agreement. Continued use of services after revised Terms become effective constitutes acceptance of the revised Terms for future orders.
 

34. Severability

If any part of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect. The affected provision will be interpreted or limited as closely as legally permitted to its intended purpose.

35. No Waiver

A failure to enforce a provision on one occasion does not waive the right to enforce that provision or another provision later.

36. Entire Agreement

These Terms, the Privacy Policy, the Lost or Damaged Item Policy, the applicable order confirmation, and any signed service agreement constitute the agreement governing the service.

A signed commercial agreement controls over these Terms when the documents directly conflict.

37. Questions

Questions concerning these Terms may be directed to:

Lowcountry Suds, LLC
Email: info@lowcountrysuds.com
Phone: 912-660-9300