PRIVACY POLICY
Lowcountry Suds, LLC
Effective Date: August 6, 2026
Lowcountry Suds, LLC (“Lowcountry Suds,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
This policy applies to information collected through:
• lowcountrysuds.com
• Online forms
• Service requests
• Quotes
• Customer accounts
• Pickup and delivery operations
• Telephone calls
• Emails
• Text messages
• Payment transactions
• Commercial client relationships
• Customer-support communications
• Other interactions with Lowcountry Suds
1. Contact Information
Lowcountry Suds, LLC
Savannah, Georgia
Phone: 912-660-9300
Email: info@lowcountrysuds.com
Website: lowcountrysuds.com
Questions or privacy requests may be submitted to info@lowcountrysuds.com.
2. Information We Collect
The information we collect depends on how you interact with us.
A. Contact and Identity Information
We may collect:
• Name
• Business name
• Email address
• Telephone number
• Billing contact
• Authorized account contacts
• Communication preferences
B. Pickup, Delivery, and Service Information
We may collect:
• Street address
• City, state, and ZIP code
• Apartment, unit, building, or suite number
• Gate codes or access instructions
• Pickup and delivery instructions
• Safe-location preferences
• Service dates and times
• Laundry weight
• Number of bags
• Item categories
• Detergent and fragrance preferences
• Allergy or sensitivity-related service instructions voluntarily provided by the customer
• Stain-treatment requests
• Customer notes
• Photographs of bags, items, delivery locations, or claimed damage
• Commercial property or short-term-rental information
• Order and transaction history
Please do not provide medical information beyond what is reasonably necessary to communicate a laundry-processing preference. Lowcountry Suds does not provide medical advice or healthcare services.
C. Payment and Billing Information
We may collect or receive:
• Billing name and address
• Payment status
• Transaction amount
• Invoice information
• Payment method type
• Limited payment identifiers
• Refund and chargeback information
• Commercial account payment history
Payments may be processed by Square, Wix, financial institutions, or other payment providers.
Lowcountry Suds does not ordinarily receive or store a complete payment-card number, security code, or online banking password. Payment providers process that information under their own privacy and security practices.
D. Website and Device Information
When you use our website, Wix and other technology providers may automatically collect:
• Internet Protocol address
• Device type
• Browser type
• Operating system
• Approximate location derived from an IP address
• Website pages viewed
• Links clicked
• Date and time of visits
• Referring website
• Session information
• Cookie and similar technology information
• Website performance and error data
E. Communications
We may retain:
• Emails
• Text messages
• Contact-form submissions
• Customer-service notes
• Telephone-call notes
• Quote requests
• Complaints
• Claims
• Reviews or feedback
• Consent and opt-out records
Telephone calls are not recorded unless notice and any legally required consent are provided.
F. Commercial Account Information
For business clients, we may collect:
• Business name
• Business address
• Contact persons
• Job titles
• Tax or billing information
• Service locations
• Access details
• Linen or inventory records
• Contract terms
• Payment history
• Volume and scheduling information
• Insurance or credit information when reasonably necessary
G. Information from Other Sources
We may receive information from:
• A person scheduling service for a household or business
• Property owners or managers
• Airbnb or vacation-rental operators
• Authorized employees
• Payment providers
• Wix
• Google Workspace
• Commercial laundromat or processing partners
• Delivery or navigation services
• Referral sources
• Publicly available business records
• Insurance providers
• Professional advisers
A person providing information about another individual must have appropriate authority to do so.
3. How We Use Information
We may use information to:
• Provide quotes
• Schedule pickups and deliveries
• Process laundry orders
• Identify and track customer property
• Follow service preferences
• Communicate about orders
• Provide customer support
• Process payments
• Issue invoices, refunds, or credits
• Maintain transaction and accounting records
• Investigate missing or damaged-item claims
• Detect fraud or unauthorized transactions
• Protect customers, personnel, and property
• Improve services and website performance
• Manage commercial client relationships
• Enforce contracts and policies
• Comply with legal, tax, insurance, and regulatory obligations
• Establish, exercise, or defend legal claims
• Send marketing communications where permitted
• Maintain records of customer consent and preferences
We will not use information in a materially different manner from what this policy describes without providing appropriate notice or obtaining consent when required.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies operated by Wix or other service providers.
These technologies may be used to:
• Keep the website functioning
• Remember user preferences
• Maintain sessions
• Process forms
• Support security
• Understand website usage
• Diagnose errors
• Measure marketing performance
• Improve the customer experience
Some cookies are necessary for website operation. Others may be controlled through browser settings, cookie settings, or a consent tool where available.
Blocking cookies may cause portions of the website to function improperly.
5. Analytics and Advertising
We may use website analytics to understand:
• Number of visitors
• Frequently visited pages
• General traffic sources
• Device and browser usage
• Website performance
• User interaction with forms or service pages
We may use advertising or social-media tools in the future. When those tools are implemented, this policy and any applicable cookie notice should be updated to identify the relevant practices.
We do not currently authorize third parties to sell personal information collected through Lowcountry Suds on our behalf.
6. How We Share Information
We may share information only as reasonably necessary for business, operational, legal, or safety purposes.
A. Website and Technology Providers
Information may be shared with providers that support:
• Website hosting
• Online forms
• Scheduling
• Email
• Cloud storage
• Customer communications
• Analytics
• Security
• Business software
This may include Wix and Google Workspace.
B. Payment Providers
Payment and transaction information may be shared with:
• Square
• Wix payment services
• Banks
• Card networks
• Payment processors
• Fraud-prevention services
C. Laundry and Processing Partners
Information necessary to complete an order may be shared with an approved commercial laundromat or processing partner.
We generally limit this information to what is needed for:
• Order identification
• Processing instructions
• Detergent or fragrance preferences
• Item handling
• Customer separation
• Quality control
• Claim investigation
Processing partners are not authorized to use customer information for their own unrelated marketing.
D. Professional Advisers and Insurers
Information may be shared with:
• Attorneys
• Accountants
• Insurance agents
• Insurance carriers
• Claims adjusters
• Auditors
• Consultants
• Collection providers
These disclosures may occur for business administration, claims handling, contract enforcement, compliance, or legal advice.
E. Legal and Safety Disclosures
We may disclose information when reasonably believed necessary to:
• Comply with law, subpoena, court order, or legal process
• Respond to a government or regulatory request
• Investigate fraud, theft, or misuse
• Protect the rights, safety, or property of Lowcountry Suds, customers, personnel, or others
• Enforce an agreement
• Establish or defend a legal claim
• Report suspected unlawful conduct
F. Business Transactions
If Lowcountry Suds undergoes a merger, sale, financing, restructuring, acquisition, transfer of assets, or similar transaction, information may be disclosed to advisers and involved parties subject to appropriate confidentiality protections.
G. With Your Direction or Consent
We may share information when you direct us to do so or provide consent.
7. Sale of Personal Information
Lowcountry Suds does not sell customer personal information for money.
We do not authorize our laundry-processing partners to sell or use customer information for their own unrelated marketing.
Certain website analytics or advertising technologies may be treated as “sharing” or “targeted advertising” under some state privacy laws. Lowcountry Suds will provide any legally required notices or controls if our practices or applicable legal obligations change.
8. Text Messages and Email
We may send transactional messages concerning:
• Quotes
• Pickup reminders
• Delivery updates
• Access questions
• Order status
• Payment
• Service delays
• Claims
• Account administration
Transactional messages are part of providing requested services.
Promotional messages will be sent only as permitted by law. Consent to promotional communications is not required to purchase ordinary laundry service.
You may opt out of marketing emails using the unsubscribe link, where provided.
You may opt out of promotional text messages by replying STOP. You may continue to receive nonmarketing messages necessary to complete an active order or respond to your request.
Message and data rates may apply.
9. Data Security
We use reasonable administrative, technical, and physical measures designed to protect personal information.
These measures may include:
• Password-protected accounts
• Access restrictions
• Reputable service providers
• Secure payment processing
• Device and account security
• Staff or contractor confidentiality expectations
• Limited access based on operational need
• Secure disposal practices
No website, database, email service, wireless transmission, or storage system can be guaranteed completely secure. We cannot promise absolute security.
Customers should avoid sending complete payment-card numbers, Social Security numbers, account passwords, or other highly sensitive information through ordinary email or text message.
10. Data Retention
We retain information only for as long as reasonably necessary to:
• Provide services
• Maintain order history
• Resolve customer concerns
• Investigate claims
• Maintain accounting and tax records
• Enforce contracts
• Meet insurance requirements
• Comply with legal obligations
• Protect against fraud
• Establish or defend legal claims
Retention periods may differ depending on the information and purpose.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and operational practices.
11. Your Privacy Choices
You may contact us to request that we:
• Correct inaccurate contact information
• Update communication preferences
• Provide information about the records associated with your account
• Delete certain information
• Close an online account
• Stop promotional communications
Send requests to info@lowcountrysuds.com.
We may need to verify your identity before completing a request.
We may retain information when reasonably necessary for:
• Active orders
• Payment records
• Tax and accounting requirements
• Fraud prevention
• Insurance claims
• Contract enforcement
• Legal compliance
• Dispute resolution
A deletion request does not necessarily require removal of every record.
12. State Privacy Rights
Residents of certain states may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale, sharing, or sensitive information.
The availability of a right depends on:
• The customer’s state
• The type of information
• The purpose of processing
• The size and activities of Lowcountry Suds
• Applicable exemptions
Lowcountry Suds will respond to verified requests as required by applicable law.
We will not unlawfully discriminate against a person for exercising an applicable privacy right.
13. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information online from a child under 13 without legally required authorization.
A parent or guardian who believes a child has provided personal information may contact info@lowcountrysuds.com.
14. Third-Party Websites
Our website may link to third-party websites or services.
Lowcountry Suds does not control and is not responsible for the independent privacy, security, content, or business practices of those third parties.
Review the privacy policies of third-party services before providing information.
15. Access Codes and Property Instructions
Customers may provide gate codes, lockbox instructions, access details, or safe-location information to facilitate service.
We use this information only as reasonably necessary to perform the requested pickup or delivery, administer the account, investigate an incident, or comply with law.
Customers should provide only the minimum access information necessary and should update or revoke access credentials when appropriate.
Lowcountry Suds does not require customers to provide home-alarm passwords or unrelated security credentials.
16. Photographs
We may take photographs when reasonably necessary to document:
• Bag count
• Pickup condition
• Delivery location
• Existing damage
• Prohibited or contaminated items
• Service completion
• A loss or damage claim
• A safety concern
Operational photographs will not ordinarily be used for public marketing without permission.
Customers should avoid placing unrelated personal information in areas designated for unattended pickup or delivery.
17. Business-to-Business Information
Information relating to a commercial account representative may be used to manage the business relationship, including:
• Contract administration
• Scheduling
• Billing
• Service communication
• Credit and collection
• Account management
• Marketing to the business where permitted
A business contact may request correction of inaccurate information or opt out of promotional communications.
18. Changes to This Policy
We may revise this Privacy Policy when our services, technology, providers, information practices, or legal obligations change.
The updated policy will be posted with a revised effective date.
Material changes will be communicated through the website, email, account notice, or another appropriate method when required.
19. Contact Us
Questions, complaints, or privacy requests may be directed to:
Lowcountry Suds, LLC
Email: info@lowcountrysuds.com
Phone: 912-660-9300
Savannah, Georgia